AurionPro Solutions Leading Global IT Consulting Services.
We’ve Urgent requirement with one of our client for Program
Manager - CRM job opening Newark, New Jersey
Position Title: Program Manager - CRM
Duration: Full Time (estimated end date of May, 2016)
Location: Newark, New Jersey
Job Overview:
·
This Program Manager I position will be planning, directing and
coordinating activities pertaining to the implementation of the Marketing,
Sales and Service programs of the Client’s CRM strategy. This includes
both technology and divisional Business Unit adoption on an enterprise level.
The position ensures that project goals are accomplished and in line with
Business Unit objectives, and is responsible for managing the team that
develops and carries out CRM related projects. Additionally, the successful candidate
is familiar with and monitors all major project activities, ensuring the
currency, quality and integrity of the information, while providing consistency
in content across the enterprise. Manages a dynamic team of individuals who
constantly search for creative ways to elevate the capabilities of CRM
technology systems to meet business needs and create a competitive advantage.
·
This position manages complex, strategic projects that span
organizational boundaries that involve external vendors and multiple divisions
or business areas. This position will have dotted-line reporting relationships
and must be able to negotiate with others to meet program objectives.
·
Accountable for day-to-day management to meet the program’s goals and
objectives (success metrics) including delivery of the project on time, on
budget and with expected benefits (ROI, etc.).
·
Consult with the CRM Governance Structure (management, operating and
steering committees) and review project proposals to determine goals, time
frame, funding limitations, procedures for accomplishing project, staffing
requirements and allotment of resources.
·
Keep close contact with CRM Business Owners to ensure technologies are
providing valuable capabilities to the BU’s.
·
Direct accountability for planning, executing, monitoring and
controlling the program's work efforts including financial, resource and
benefits management.
·
Directly manages the efforts of divisional PMO project management staff
in support of all project management activities in compliance with EPMO
standards and guidelines.
·
Manages the recruitment, on-boarding, professional development and
performance evaluation of assigned PM and PM support staff and ensures compliance
with enterprise PM methodologies and standards and other regulatory
requirements in collaboration with the EPMO.
·
Ensures the quality of program and subordinate project-related data that
is fed into enterprise-wide systems and reports.
·
Plays a key role in the overall planning, data reporting and analysis of
program related work efforts
·
Works with EPMO and divisional management in:
·
Scoping potential projects and preparing them to enter the project
pipeline.
·
Monitoring and reporting project resource capacity and demand
·
Partners with assigned EPMO Manager and other DPMO Managers to develop
and drive adoption of enterprise wide project management tools, processes and
standards to continually enhance enterprise project management maturity.
·
Partners with EPMO and other DPMO and Program Managers to drive project
management capabilities through the use of project management technology
solutions, inclusive of minimum standards of data and information capture.
·
Manages program staff to ensure overall client satisfaction and
appropriate level of service delivery.
·
Provide leadership and motivation to project team members throughout the
project life cycle.
·
Plan team resource needs; allocate, supervise and review work.
·
Communicate plans, status and issues to higher levels of management.
·
Lead the effort in creative approaches to problem solving and quality
deliverables supporting business needs.
·
Functional Competencies
Business: Business Acumen, Follow-up, Negotiation,
Decision Making, Planning & Organizing
Leadership: Driving Execution, Meeting Leadership,
Mobilizing Resources
Personal: Adaptability, Managing Conflict, Building
Strategic Work Relationships, Communication
Technical: Planview, MS Outlook, MS-Office
Education/Experience:
·
Bachelor’s degree required
·
Ten (10) years of experience with Project Management
·
Minimum of 4 years of experience in people management
·
Minimum of 4 years of experience in managing an operational budget
·
Management Consulting experience (preferred)
·
Five years of progressive broad-based CRM implementation experience
across sales and service; highly desirable to have experience in Siebel and SAS
implementations
Additional licensing, certifications, registrations:
·
PMI's Program Manager certification (preferred)
·
PMI's Project Management certification (required)
Knowledge:
·
Prefer knowledge of health insurance industry.
·
Strong knowledge of PM methodologies, tools & practices
·
Thorough knowledge of project management principles and practices.
·
Strong knowledge in the use and application of project controls systems
and tools.
·
Understanding of the use and application of business information and
reporting systems.
Skills and Abilities:
·
Strong organizational skills and the ability to manage multiple
priorities and deadlines.
·
Strong PC skills and expertise in MS-Office suite including MS-Project
and Visio.
·
Strong conflict resolution and negotiation skills.
·
Strong strategic thinking capability
·
Excellent supervisory / management skills
·
Experience managing a multi-million dollar project from start to finish
·
Ability to express complex technical concepts effectively, both verbally
and in writing, to diverse groups of people.
·
Strong leadership, facilitation, negotiation, and mentoring and
personnel management skills.
·
Ability to manage CRM development projects from inception to successful
implementation
·
Understanding of how to leverage CRM applications for competitive
advantage
·
Solid understanding of Siebel/Oracle technologies
·
Solid understanding of the software development process, including
requirement gathering, analysis/design, development tools/technologies,
release/version control, contemporary testing methodologies and deployment
management
·
Strong analysis, design and implementation experience with CRM
technologies
·
Expertise in setting and managing customer expectations
·
Technical proficiency in hardware and systems software, as well as
experience implementing CRM packages and working with Systems Integrator
vendors
·
Skill in conceptualizing creative solutions, as well as documenting them
and presenting/selling them to senior management
·
Strong knowledge and understanding of Business Unit needs, with the
ability to establish and maintain a high level of customer trust and confidence
·
Strong customer focus and ability to manage client expectations
·
Ability to communicate needs and schedules to IT and clients, as well as
ensure that plans are in place and standards are adhered to
·
Ability to develop and deliver CRM projects
·
Solid project management skills with ability to multitask and manage
multiple small to large projects in a cross-functional environment
·
Ability to blend creative, problem-solving, and technical skills for
refining existing theories or developing new system approaches to seize
opportunities and sustain Business Unit success
·
Demonstrated ability to lead and motivate staff to apply skills and
techniques to solve dynamic problems
·
Excellent oral and written communication skills, as well as ability to
present and explain technical information in a way that establishes rapport,
persuades others and gains understanding
·
Strong teamwork and interpersonal skills at all management levels
·
Ability to operate under a dual reporting relationship (IT, customers)
Travel (If Applicable):
Some travel within the State of New Jersey
Regards,
Vignesh - Sr. Talent Acquisition, Aurionpro
